Our Wholesale Terms & Conditions

 

By using this website, you agree to our terms of use as set out below. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

 

ORDER AND CONTRACT:

Our acceptance of your order will take place when the order has been processed on to our system, we email you an invoice, at which point a contract will come into existence between you and us.

Stock: If there is anything on our shop that has a lower stock than what you had hoped to order, just email us for availability and we can adjust your invoice based on stock. Please email sales@CBDstockhousedistro.com or contact us by telephone on 01332 419112.

 

CHANGES TO ORDERS:

 

Your rights to make a change to your order:  If you wish to make a change to the order you have placed please contact us. We will let you know if the change is possible. If it is possible we will confirm with you, if there is a price change in the interim or charge due to the changes, or if the timing of supply changes, which would be necessary because of your requested change, we will ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

If we are unable to accept your order: we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 

PRICE AND PAYMENT:

All prices are listed in GBP (Sterling). The price of the product excludes VAT and delivery costs.  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

 

WHEN AND HOW TO PAY:

You can pay for products using a debit card, credit card or BACS payment, your payment terms are subject to your contract with us.

We take all reasonable care to ensure that the price of the product CBDstockhouseised to you is correct.   It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If this does occur we will rectify any such errors as soon as possible once we become aware of them. If a Product’s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

 

DELIVERY & SHIPPING:

Overseas customers must take full responsibility for shipping as well as import/export duties. Goods will be delivered to the address nominated by you at the time of ordering. For orders dispatched, please allow for 1-3 days delivery within the UK and 8-10 days for international delivery.

 

DAMAGES/DEFECTS/LOSS:

Please inspect all shipments immediately upon arrival. Please email sales@CBDstockhousedistro.com within 5 days of receipt of damaged or defective shipments.

If an item is lost in the transit please allow 14 days before you can make a claim (This is due to the delivery companies terms and conditions, normally we would resolve this issue a lot sooner).

 

RETURNS/EXCHANGES:

Wholesale orders and distribution orders may not be returned or changed. We only accept returns in the case of defective product/under circumstances detailed below:

-We have sent items not included on the purchase order
-The Goods arrive damaged due to fault in our dispatch system
-The Goods are subject to a Product recall notice on grounds of safety or public policy
-The goods are faulty and, if so, our standard warranty provisions apply

Goods whose packaging has been interfered with or goods which have in any way been used will not be replaced.

PERSONAL INFORMATION

 

For more information on how we use your personal data please refer to our privacy policy.

 

HOW TO CONTACT US:

 

Liquid Atlantic Ltd. is a limited company registered in England and Wales. Registered number:10973590. Registered office: Markeaton House, 3 Slater Avenue, Derby, United Kingdom, DE1 1GT

Our VAT registration number is GB255625494.

We operate the website CBDstockhousedistro.com

How to contact us: you can e-mail us at sales@CBDstockhousedistro.com or contact a member of our team by telephone on 01332 419112.  If you are emailing us or writing to us, please include details of your order to help us to identify it.

How we may contact you. If we must contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms, this includes emails.

 

OUR PRODUCTS:

 

Our e-liquids must only be used in accordance with the instructions provided.

 

Some of our e-liquids contain Nicotine. Nicotine can be a toxic and addictive substance. Nicotine-containing liquids are only intended for use by committed smokers of legal smoking age, and they are not intended for use by non-smokers, children, women who are pregnant or may have become pregnant or by any person with an elevated risk or, a pre-existing condition of any medical condition, which includes but is not limited to, heart disease, diabetes, high blood pressure, emphysema or asthma, unless such use has been recommended or approved by your GP. Should you feel unwell, you should stop using the product and consult a doctor.

Skin contact with e-liquid may be harmful and should be avoided wherever possible. If the product comes into direct contact with the skin, the affected area should be washed with plenty of soap and water. If the product comes into contact with the eyes, the affected area must be rinsed thoroughly, and medical CBDstockhouseice sought. If e-liquid is spilled onto clothing, this should be washed before reuse.

Do not eat, drink or smoke when handling e-liquids and wash your hands thoroughly after handling any e-liquid product.

Whilst every measure has been taken to make our packaging child-proof and all appropriate explicit warnings and cautions explicitly provided on packaging and labelling, we cannot be held responsible for any personal injury arising from or attributable to a failure to comply with the warnings and instructions as listed in this clause or from failure to use any product as intended or in accordance with the instructions provided with that product.