FAQs

For any other queries that have not been answered below please contact our customer service team on 0133 241 9112 (Mon-Fri: 9:00 am – 5:30 pm)

  • Orders are delivered with UPS, Next day delivery is offered when you order before 12pm.
  • Delivery may take up to 48 hours when orders are made after 12pm.
  • Shipping is at a flat rate of £9.99 for all UK orders
  • For orders outside of the UK please contact our customer services for individual costings: email contact@cbdstockhouse.com or telephone +44 (0)1332 419112

CBD Stockhouse accepts the following payment methods:

  • Credit Card: Visa, MasterCard, American Express, Visa Electron.
  • The total will be charged to your card when the order is placed.
  • In the UK, CBD products are classed as food supplements so they’re completely legal to buy and sell. They are also legal to buy via PayPal England. However, PayPal itself is ruled by United States laws and restrictions which does not allow transactions to be processed for CBD products.

We want you to be happy with your purchase.   If something is not right, please email contact@cbdstockhouse.com or telephone +44 (0)1332 419112 to let us know and we will discuss with you, the best way to resolve the problem.

  • Consumable goods are not eligible for return.
  • Returns and exchanges can be made within 14 days of their original shipment date if items are damaged upon arrival, to be eligible for a return your item must be unused and in the same condition that you received it in and be in the original packaging.
  • To complete your return, we require your order reference number and a return packing slip with the returned items.
  • Please do not send your purchase back to the manufacturer.
  • When goods are returned to us, we recommend that you obtain proof of posting so that you can claim from the courier company (subject to their terms and conditions) should the package not arrive back with us. CBD Stockhouse will not be held liable for the cost or return, unless goods are faulty or we made a mistake.
  • Unless otherwise requested, parcels must be returned to:
    CBD Stockhouse, Unit 1 Gresham road industrial estate
    Gresham roadDerby, Derbyshire, DE24 8AW